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FAQ

Do you offer a product warranty against defects?

We only select the finest manufacturers with top reputations for quality assurance. Most manufacturers offer a 1 year warranty against defects. Please see the Product Page for Manufacturer Warranty.

Will the furniture require assembly?

Most items require some assembly unless the product specifically states fully assembled. All parts & accessories are packed securely in small bags and boxed with easy to follow assembly instructions.Typical tools that is needed include a hammer, an adjustable wrench and screwdrivers. Please email us if you want to check on specific items.

Is it safe to order online?

Security is a top priority at Timeless Elements. Our Address Verification department helps protect our customers from credit card fraud, unauthorized charges and identity theft. For fraud prevention, we employ advanced ID verification technology that verifies the cardholder is the one who placed the order.

Can I order by phone?

Our customer care representatives are available at Toll Free (800) 836-4937
from Monday to Friday, 9:00 AM - 5:00 PM PST.

What payment methods do you accept?

TimelessElements.com accepts:
Discover, Visa, MasterCard, American Express, Google Checkout, and Paypal.

Do you charge sales tax?

There is no sales tax collected on any order shipped outside of California. TimelessElements.com will collect the appropriate sales tax of 7.75% for orders shipped within CA State. This will be added to your final total when placing your order. Tax Exempt Organizations should fax resale certificates after placing your order.

How much is shipping?

Please view Shipping Policy for more information.

How long will it take to receive my order?

Order processing & packaging time is 1-7 business days.
Delivery time is 1-7 business days within the US states and 2-4 weeks for international delivery.
Since Inventory changes frequently we will provide an estimated ship date when you place your order. We will send you tracking numbers via e-mail as soon as they are available. Please view Shipping Policy for more information.

How will you ship my order?

All products have Free Ground or Free Freight Truck Delivery Shipping within the 48 contiguous states of USA.

Address Restrictions

At this time, we do not ship to P.O. Boxes or military APO/FPO addresses. Please provide a physical address during checkout.Please view Shipping Policy for more information.

What about delivery confirmation?

We send tracking numbers through our automated e-mail system. This will allow you to track your furniture to your door. You will usually receive a phone call for large items that ship via Freight Truck to work out shipping details.

What about international delivery?

Alaska, Guam, Hawaii, Puerto Rico, Virgin Islands and International Shipments For Alaska, Hawaii, Guam, Puerto Rico, Virgin Islands and international shipments, additional shipping charges do apply. For estimated shipping charges, please contact us at our Contact page or email us at support@timelesselements.com.

For international orders, you will be responsible for paying any applicable duties and taxes to a broker or government agency.

How does the Lowest Price Guarantee Work?

We are confident you will find we have the lowest Internet prices. However, if you happen to come across a lower price online for the exact same item before your purchase, we will beat it by a dollar. The price will be determined by the final delivered price including shipping and sales tax if applicable. We reserve the right to check & verify the advertised price. *Restrictions include close outs, auctions, and mass merchants stores.

Returns and Replacements

Please click on the following to see our returns and replacements policy.

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