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Shipping Information

All products have Free Ground or Free Freight Truck Delivery Shipping within the 48 contiguous states of USA.

Address Restrictions

At this time, we do not ship to P.O. Boxes or military APO/FPO addresses. Please provide a physical address during checkout.

Alaska, Guam, Hawaii, Puerto Rico, Virgin Islands and International Shipments

For Alaska, Hawaii, Guam, Puerto Rico, Virgin Islands and international shipments, additional shipping charges do apply. For estimated shipping charges, please contact us at our Contact page or email us at support@timelesselements.com. For international orders, you will be responsible for paying any applicable duties and taxes to a broker or government agency.

Free Freight Truck Delivery Shipping

For items that are oversized or too large to be shipped via regular UPS or Fedex Ground services, we offer Free Freight Truck Delivery which applies to most areas within the lower 48 States. If the delivery address is within a restricted area or outside the lower 48 states, additional shipping charges do apply.

For estimated shipping charges, please contact us at our Contact page or email us at support@timelesselements.com within the following information:
Item #
Delivery City and Zip Code
Is the Delivery address a Residence or Business? (Home Businesses are considered Residential for delivery purpose)

Items shipped freight, LTL carriers are delivered to curbside or driveway only. You are responsible for removing the items off the back of the truck to your home.

Truck deliveries are made Monday through Friday from 8 am - 5 pm. A delivery agent will call you to schedule your delivery. A responsible party, over 18 years of age, must be present to take delivery and sign for the shipment.

Rural delivery is available; however we are only able to deliver to properties with a physical address.

To make buying from us simple, shipping and handling within the contiguous U.S. (UPS ground or L.T.L. carrier) is free of charge on orders. Please note that you may elect to pay additional charges for items taken off the truck and/or to your door. If you need faster delivery, you can arrange for overnight or second day delivery. International orders please allow additional days for delivery. Many products are ready to ship within two days of your order, while others are manufactured when you place the order. Most products ship UPS or FedEx. Items shipped freight (L.T.L. carrier) are delivered to curbside or driveway only; for any additional delivery needs, please contact us at support@timelesselements.com.

Shipping Time and Schedule

Our items are very unique and must be carefully packaged.

Order processing & packaging time is 1-7 business days.
Delivery time is 1-7 business days within the US states and 2-4 weeks for international delivery.

We sometimes will ship via UPS, FedEx or another similar carrier. Each carrier has its areas where service is better than another and we try to select the best service to get your order delivered in a timely manner. In instances we use another carrier, the shipping charges will be exactly as calculated on our shopping cart.

Customers are responsible for providing a full valid address, including apartment # if applicable, for delivery. They are responsible for arranging mail forwarding if they are moving, and for putting a vacation hold if they do not anticipate that they will be at home when the package is due to arrive. Customers are entirely responsible for ensuring the receipt of the package, and Timeless Elements will not be responsible for returned orders due in part by customer negligence. We reserve the right to bill you for shipping charges on refused shipments. We reserve the right to bill you for incorrect delivery addresses, typos caused by you when your order was placed and requests to forward shipments to another address. Shipping charges are non-refundable. But of course, we will accommodate your needs and take care of things for you if your package gets rejected or sent back.

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