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Why Shop With Us

Focused on Delivering Quality Home Improvement Products

Timeless Elements is giving you the best home improvement products around, and these consist of items that come from reputable and well-known manufacturers. This also means that we strive to ensure that the products you get are of the kind of quality that we promote on the site.

Authorized Dealer of Quality Brands

We are also proud to announce that we are an authorized dealer of the brands that we carry. When you purchase your items from us, manufacturers will honor your warranty. Not only do you get a product that is of a guaranteed quality, but you also get it with us assisting you in every way possible to ensure that you are satisfied with your purchase. This means that we help you get the best price possible, and even in comparison with unauthorized dealers, with Timeless Elements either matching, or lowering the price others quote for such items.

Website That Details Everything

When going through our product line-ups, you will find that detailed descriptions and specifications can be found on each page. This is to help you know exactly what you are getting. You will find these items in categories that make it easy to locate what you need. If you need to ask questions about these products, we also have trained and able customer service personnel on standby to help you with your inquiries.

Customer Service Assistance at Your Fingertips

Getting help with your purchase is easy when there are people ready to assist you in any way possible – from inquiries about delivery schedules to product specifications to warranties – we have people on standby to answer your emails, calls and even chat with you. The Timeless Elements knowledgeable staff is only a phone call, chat or email away. We're here to serve your needs.

Give us a call at 1-800-836-4937 or email us at support@timelesselements.com. Our team is available from (Monday-Friday) 9:00 am to 5:00 PM PST.

Exceptional Reputation

One of the things we take pride in is our dedication to our customers in delivering the kind of products that they expect in prices that are hard to beat, and this is how we built our exceptional reputation for being the best site for competitively priced home improvement products.

Satisfaction Guarantee

As we mentioned earlier, we ensure that our customers are satisfied with their items, and in order to do so, we have a 30 day return offer. If you are not satisfied with something, please send it back within 30 days of receipt. We will gladly exchange, credit, or refund the cost of the item. Due to "free shipping" on all products, shipping costs cannot be reimbursed. Our actual shipping costs will be deducted from your return refund. In addition some of our products carry a restocking fee which will be deducted from your return should you wish to return them.

Free Shipping, No Sales Tax, and Lowest Price Guarantee

Aside from giving you quality products from reputable manufacturers and impeccable customer service, we also offer you free shipping within the 48 contiguous states of the US, no sales tax for orders shipping out of Maryland, and the lowest prices for these products online.

Timelesselements is a direct importer of the many lines it carries. We are proud to help you save money on the products you want. Timeless Elements guarantees the lowest prices online. That's why we offer our 110% Low Price Guarantee.

In an unlikely event that you find a lower advertised price (including shipping, handling and taxes if applicable) on the same item (*), simply let us know and we'll gladly match 110% of the price difference on the same exact item from any retail store, upon verification.

Instructions for the Price Guarantee as follows:

Fill out our contact form and choosing 'Price Match Request' in the drop down box or you may also email the information to support@timelesselements.com, and we will respond to your inquiry as soon as possible.

The items must meet the following criteria to qualify:

The product is in stock and ready for immediate shipment from the competitor; The product is not a discontinued, close-out or clearance item; The price is being advertised and published from an authorized U.S. retailer (**); The 110% Low Price Guarantee cannot be applied to orders that have been placed and only applies to new orders; No refunds will be given once your order is placed. Within the contact form, please provide us with:

The complete URL (address) of the competitor's web site Your name Phone number Item # Price

Additional Terms & Conditions

The 110% Low Price Guarantee does not apply to any coupon offers, quantity discounts, factory rebates, close-outs, clearances and sales, auction sites, mass merchant stores, or typographical errors. Offer does not include large oversized, truck-load sized items; items at or below wholesale or trade, direct contractor or manufacturer pricing.

Same Item is an exact, identical item (brand new, factory-sealed, of the same brand and product id) by the manufacturer.

Timeless Elements reserves the right to determine which offers from the manufacturer's authorized retailers are qualified.

Numerous Payment Options

We offer secure payments options: Visa and MasterCard, Discovery, American Express, and PayPal. All credit cards processed through our shopping cart system are secured through state of the art 256-Bits SSL (Secure Socket Layer) technology.

Security

Security is a top priority at Timeless Elements. Our Address Verification department helps protect our customers from credit card fraud, unauthorized charges and identity theft. For fraud prevention, we employ advanced ID verification technology that verifies the cardholder is the one who placed the order.

Great Selection and Quality PLUS All Shipments Insured

Our merchandisers and designers have teamed up to bring to you the best selection and quality products on the web. Our thousands of products are so unique that they are not found anywhere else on the web. We stand behind the quality of the products we sell, which is why we will replace any item that you receive that is not 100% as described.

All orders are protected from damage with shipping insurance.

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